Commerce

Orders, Payments, Pricing, Invoices

  • 143 Topics
  • 310 Replies

143 Topics

E
ErinPattersonConversation Starter
asked in Commerce

Client Tips

Hi there,      I was asked by several clients how they can remit tips via their Shootproof invoice. I noticed there is no way they can add that. Is this something that could be requested? I’d love to see that be a thing to add! Thankd

3
Edel
ShootProof Team Member
5 hours ago
L
LeslieBlasgenConversation Starter
asked in Commerce

Sending Invoice To Multiple Emails

I work with some companies that have separate departments that handle paying an invoice.  I need to be able to CC the project manager to approve the invoice along with the accounting department.  There is no option for me to add emails when sending an invoice.  It only allows 1 email.  I have to create a PDF and send it to them via email instead of through shootproof.  Is there a away around this that I am missing?

1
siobhan
ShootProof Team Member
1 day ago
K
KarissaJohnsonHelper
asked in Commerce

Updates on Community Ideas (Invoice Tips & International Payment Options)

Hey ShootProof Team!I’ve been trying to connect with someone to get answers regarding some of my issues with the ShootProof platform. There are things I LOVE about ShootProof (the fact that you’re the ONLY platform I could find that integrates with my local lab - Technicare, for one). However, there are two major frustrations I’ve had working with ShootProof and waiting longer than a year for answers and changes to be made for those of us not based in the US is making me wonder if sticking with ShootProof is right for my business. Having the lab integration is nice, but it comes second to my payment functions as this affects my transactions with EVERY client (not just the few who choose to order prints through the gallery).My first issue (as discussed in the ideas forum) is the lack of payment integrations for international customers. We want Stripe or Square. We need options. We want something other than PayPal/BrainTree. We need something that’s more user friendly, has better custome

4
B
10 days ago
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PreetiNairConversation Starter
asked in Commerce

unable to link my bank..

Plaid is not able to link my bank account and I can’t open another account. Did anyone face similar problem? I need to send my clients their photos and the payment gateway needs to be up and running by then. Any help is appreciated.

4
Edel
ShootProof Team Member
15 days ago
K
KarleeFitzsimmonsConversation Starter
asked in Commerce

Email all of my contacts

Hi,Is it possible to send out an email to ALL of the email addresses I have entered since I first joined? If so, how please? And can I automate it? I would like to start emailing my clients with promotions etc.Thank you,Karlee. 

6
Edel
ShootProof Team Member
28 days ago
J
JoseMorelosConversation Starter
asked in Commerce

Create an email response to inquiries?

Is there a way to create an email response to inquires?

1
siobhan
ShootProof Team Member
28 days ago
G
GretchenWillisInspiring
posted in Commerce

Print Store Sales by Collage - what?

I’m a little confused by the new print store, Collage.It says we earn 20% of every sale.WHAT? Why would I choose that?If I do the traditional print store, and sell a print for (example) $10, but it costs me $1 to get from the lab. Then I make $9.But if I do the print store by collage, I would only make $2! I am really thinking I must be confused bc why would anyone choose that option???

8
H
1 month ago
S
SebastianBøjeHelper
asked in Commerce

Here we go again - Unprofessional...

Hi ShootproofWe have just discovered that the checkout suddenly is not translated correctly into Danish, when we use it in our galleries. When our customers change the selected country to Denmark, it only translates City and zip code. The country should also be pre-selected. The correct translations are the following(you are welcome):First name: FornavnLast name: EfternavnCountry: LandAdress: AdresseApartment, Suite, ect. : NummerCity: ByZipcode: Postnummer We are awaiting the changes, as it looks really unprofessional to out customers as it is right now.  

1
Edel
ShootProof Team Member
1 month ago
R
RobinCConversation Starter
asked in Commerce

Need suggestion for a good editing service

I am a photographer of 31 years.  I am semi-retired now but still love working in photography and still get calls from previous clients and from my website.  I no longer have a large staff or big studio space.  since I am only doing a few sittings a week, I am doing all the  digital work myself.    I am really rusty on photoshop and slow, plus this is the least favorite part of the job for me.  I could use a good editor/designer.  My previous designer has left the business and moved on to new endeavors.  Can anyone recommend a person or a business that does digital editing? 

6
G
1 month ago
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AutumnKullaConversation Starter
asked in Commerce

Can a client overseas pay through Shootproof Pay with their currency?

I have a potential client in Austrailia, I was wondering if Shootproof accepts payments from credit cards overseas- and if I need to adjust for conversion rate.

3
AshleyB
ShootProof Team Member
1 month ago
Penney
PenneyConversation Starter
asked in Commerce

Does Shootproof automatically send clients a courtesy email notification as contacts and invoices approach their due date?

I have had several clients lately who have missed their due dates for signing contracts and paying invoices. Does Shootproof automatically notify them via email the day before or so before the contract or invoice is due? Is there something I'm missing when creating contracts and invoices that I should be checking in order for a courtesy email reminding clients of a quickly approaching due date?

6
Karen
ShootProof Team Member
1 month ago
Richie
RichieInspiring
asked in Commerce

Why is Stripe not an option for payments yet?

Can we get a simple answer to the question that has been asked many, many times. Why is Stripe not an option for payment yet?If the answer is.. because “Shootproof” has no plans… when why are there no plans? What is the actual reason for it?

5
M
2 months ago
B
BartEdsonConversation Starter
asked in Commerce

What is the variable for the BUSINESS NAME that is captured?

It is so unprofessional to send out an invoice out that doesn’t/can’t list the client’s company name on it.How do I include the business name of my client on their own invoices? The information is captured on the contact form. So what is the variable?Thanks in advance. Hard to use this system with such a basic deficit that front faces my clients.

5
AshleyB
ShootProof Team Member
2 months ago
Richie
RichieInspiring
asked in Commerce

Shootproof taking money for order but not making order

Is anyone else having this issue? I have several clients who order photos, get their credit card charged but no order shows up on our system. I only find out about it when the clients complains to see where their order is that they paid for. I am using Braintree as a payment processor.

1
Edel
ShootProof Team Member
2 months ago
P
PaulineMacLeanConversation Starter
asked in Commerce

Paypal as Payment Option - UK

Hi,Does anyone use Shootproof and use Paypal for client payments in the UK?Everytime a customer fills in their card details as a guest, their payment is declined.Paypal say its shootproof and shootproof say to contact Paypal.Anyone had this problem and fixed it?Thanks in advance.

1
AshleyB
ShootProof Team Member
2 months ago
K
KatieWhitestoneConversation Starter
asked in Commerce

Digital Add on

I am creating print packages for a school gallery. I would like to add a digital add on option where the client can only buy the digital after a print package has been purchased. Is this possible? 

2
K
2 months ago
L
LauraYostConversation Starter
asked in Commerce

Replacing an image in clients order

My client has placed an order for a canvas and prints. Based on the crop for the canvas and the wrap, I needed to expand the image so it wouldn’t crop off a head. However, I don’t want this same edited image used for the prints, I want the original image used. I can’t seem to fix this, it is replacing the image in all of the orders, or not at all. 

5
AshleyB
ShootProof Team Member
2 months ago
X
xaviarhadleyConversation Starter
asked in Commerce

I have not received my shootproof instant payout!

 This is very upsetting.  Why haven't I received the funds in my account.

1
AshleyB
ShootProof Team Member
2 months ago
T
ToriWinderConversation Starter
asked in Commerce

Shootproof Pay

I’m trying to set up shootproof pay but it keeps saying I dont have the permissions. I have clients wanting to buy prints and I cant get it to work. 

1
Edel
ShootProof Team Member
3 months ago
L
LisaCConversation Starter
asked in Commerce

Print Labs - Cards and Albums

Hi Im totally new to Shootproof.  Im setting up price lists and Im having a hard time seeing where and if there's options for clients to order greeting cards and make albums.  Can someone advise.thanks!

1
AshleyB
ShootProof Team Member
3 months ago
M
Michelle BossConversation Starter
asked in Commerce

Why does my order I placed for my studio say $0.00 due??

When I placed the order I needed to for my studio at my cost, I went to pay and it won't let me pay. It says that the order total is $90.51 but won't let me pay anything on it. It shows the total in the review and when I go to the orders page it shows unpaid. Help because this is a reorder from me just not cropping correctly and I’m already lateen getting it to the customer. Thanks and I appreciate you all. 

1
AshleyB
ShootProof Team Member
3 months ago
R
RebeccaClarkeConversation Starter
asked in Commerce

Is there a way to handle Print Units within ShootProof?

For grad packages where a print unit could be multiple sizes, is there anyway to handle this within packages? For example, an order might include 4 units. Those units could be any combination of (1) 8x10, (2) 5x7, or (4) 4x6, for example. The only thing I could figure out was to make a Product which was  “Print Unit” and allow so many of those units in a Package. This tells me what images they want, but there is no way for the client to enter the size. I also need to be able to restrict how many poses they can order from. Ex: 8 print units from 3 poses is a package I offer.Anyone have any ideas for how to make this smoother?

1
AshleyB
ShootProof Team Member
3 months ago
M
MeganJamesConversation Starter
asked in Commerce

Shootproof Sales Tax Problem

Hi, In my state I only need to charge sales tax on the printed products. I offer packages with a set number of prints and varying number of digital files.  While I can invoice this appropriately upfront by creating 2 separate line items(taxable and non taxable), upon gallery delivery Shootproof cannot seem to accommodate this sales tax situation.  I only want it to tax the prints in my package.  Is there anyway to do this? Seems like it should be an option. Or maybe someone knows of a work around? I’ve tried several different price list setups and the system never applies the correct tax.Customer service suggested I attach a price list with just the prints and create a digital rule in the gallery but that would hinder the client from easily upgrading to a higher digital package if I am restricting them to a certain number in the system. Additionally- do they have to input a PIN for every download? Seems so cumbersome. This should be easier and I have spent WAY too much time trying to f

3
AshleyB
ShootProof Team Member
4 months ago
L
Lee Anne HunseckerConversation Starter
asked in Commerce

payout

I have been trying instant payout I have changed my settings to daily payouts and yet I’m still not getting my money. If this feature is not working or has this issue often I will be forced to go with other options. This service isn’t exactly inexpensive and I do like some of the features. I would really rather not have to go to another proofing company. If someone could let me know why I’m not getting my money I would appreciate it.

1
Edel
ShootProof Team Member
4 months ago
P
PaulKalisConversation Starter
asked in Commerce

Added items to gallery after order placed

Hiya, Wondering about this, I have a gallery where there is a purchase all option.-customer has made an order, all downloads for $$$-customer sees and downloads. -We upload more images to gallery and a separate album, all are in same gallery though.-customer seemingly has to purchase again to download new images.?? Is there a setting I’m missing or process to make this happen?Wanting to allow customer to download all files old and new.  Thx -paul 

1
Edel
ShootProof Team Member
4 months ago

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