Commerce

Orders, Payments, Pricing, Invoices

  • 169 Topics
  • 356 Replies

169 Topics

K
KaterinaCvetanoskaConversation Starter
posted in Commerce

stripe offering Australia

I would like to get people to vote to have stripe as a option of payment its not fair the us gets it as a option.Because it isn’t a option here I am considering going to another platform that offers it! 

0
K
8 days ago
C
CliftonYaneyConversation Starter
asked in Commerce

Link to Facebook page from portfolio website

New guy here… is it possible to include a link on my portfolio website to my Facebook page?  Thanks!

2
C
9 days ago
N
NeetaHickeyConversation Starter
asked in Commerce

500 - Internal Server Error

Hi, I’ve been having the above error message for the past 2 months when trying to issue an invoice. I have raised this with you guys with no resolution and I’m completely dissatisfied with the level of support Shoot Proof are providing. I have completed my own trouble shooting and clearly its an error with your web servers, please provide a solution to this problem ASAP as this is affecting my business. Regards Neeta  

2
J
11 days ago
S
SunshineConversation Starter
asked in Commerce

Tips from client

I had a client want to give a tip but was unable to. Is there a way we can accept tips? She got her invoice and tried to pay more but it wouldn't let her go above the amount on the invoice.   Thanks, Sunshine

13
A
16 days ago
R
RogerYoungConversation Starter
posted in Commerce

Need automatic shipping email to customer

I need an auto email to my customers notifying them their order has been shipped and includes the tracking number...just like nearly every other online marketplace in the world!Not having one really makes your company look rinky-dink and should be a top priority for Shootproof!

0
R
16 days ago
C
Carlo_OldaniConversation Starter
asked in Commerce

braintree setup for invoicing in italy

Hi all, I’m in the 14 days trial and setup account here and in braintree but no way to complete the test payment, someone can help me, or otherwise can tell me if via API or others can bind other method of payments such as sumup ? Best regardsSincerely Carlo , Milan, Italy

1
Siobhan
ShootProof Team Member
18 days ago
A
AngelaPrttHelper
asked in Commerce

Do clients get an email before theirnext installment date in their payment plan?

I set up a bunch of clients on payment plans and one asked me for a reminder. Is shoot proof not sending an email to them before their next due date? Is there a way to do an email campaign where clients get a reminder the week of their next installment?  I see I can send an email individually, but that’s not even useful to have to do it manually.  How can I do this in an efficient way? 

1
Siobhan
ShootProof Team Member
18 days ago
K
KarissaJohnsonHelper
asked in Commerce

Payment Options in Canada

I know this has been asked and proposed as an idea multiple times, but is there any plan to provide better payment options for Canadians? I would LOVE to be able to go back to using Stripe or Square (which is what I used before starting with Shootproof) as I’m having a very frustrating time with BrainTree - their Customer Service department takes DAYS to get back to me, which isn’t helpful when I’m trying to get payment issues solved. It looks bad to my clients and reflects poorly on myself and Shootproof.Authorize.net wasn’t an option for me at this point as my income isn’t enough to justify the monthly cost.PLEASE Shootproof! I’m SO tired of trying to get answers from BrainTree and I’ve only been with Shootproof for a few months. 

3
M
21 days ago
S
SebastianBøjeHelper
asked in Commerce

To lazy to translate?

How in the name of god can you be satisfied as a professional company with only translating CONTACT INFO to danish and not SHIPMENT DETAILES?Apparently my customers only need to be able to understand the first part? How unprofessional can a company even be?I can even provide you with the correct translation, and all you want to do is write it down as a feature request!It is not even a feature, it is simple logic!

7
Siobhan
ShootProof Team Member
23 days ago
S
SebastianBøjeHelper
asked in Commerce

Here we go again - Unprofessional...

Hi ShootproofWe have just discovered that the checkout suddenly is not translated correctly into Danish, when we use it in our galleries. When our customers change the selected country to Denmark, it only translates City and zip code. The country should also be pre-selected. The correct translations are the following(you are welcome):First name: FornavnLast name: EfternavnCountry: LandAdress: AdresseApartment, Suite, ect. : NummerCity: ByZipcode: Postnummer We are awaiting the changes, as it looks really unprofessional to out customers as it is right now.  

2
S
23 days ago
T
TryonResortConversation Starter
asked in Commerce

Acrylic and more Canvas Options

Hi there,I was wondering, is there a printer that works with Shootproof that offers Acrylic printing options? I have a lot of clients wanting Acrylic for the shine, durability, and weight.  Is this something we would have to outsource? Just wondering as I do a lot of high volume sales with Shootproof, so I’d want it to be as automatic as possible. Thanks everyone!Natalie Suto

1
S
24 days ago
J
JessBurgesConversation Starter
posted in Commerce

Pricing sheets

Hello!I have an event that I’d like to sell packs of digital photos for.1,3, 5 and 10 digital files. I’d like them to be able to pay (via paypal) and download their images they have put in the cart. I am struggling with setting this option up in the pricing sheets, has anyone been able to do this? Does it need to be self fulfilled or shootproof? In shootproof I can only see the option for 1 image or the entire album/gallery? I would love some advice if anyone has done this before? Cheers Jess

1
S
1 month ago
A
AngelaPrttHelper
asked in Commerce

Montly sales tax information for state reporting

I just learned that invoice payments are not included in my monthly sales report.  I use the sales report to report sales tax to my state; now I realize I am short by the amount paid on invoices.  Is there a way to see a total for all funds received for the month? 

2
A
1 month ago
E
Ed Lloyd OwenConversation Starter
asked in Commerce

Fees & Taxes

Hi Shootproof,Attached are two screenshots showing a client purchase of an 8x6 print in the UK.  The price I put on the print was £4. The client eventually paid £8.90 (over double the advertised price), and, as the studio to ensure the sale went ahead, I paid £7.80 to send it to the print shop.On further inspection of the sale, I discovered two things, both of which I believe are forbidden in the UK:1 - The cost of sales was £1.12, postage was £4.90 (which in of itself is exorbitant), totalling £6.02.  VAT charged on the sale was ALSO calculated on the postage cost, meaning that I paid £1.20 in VAT - more than the actual print itself!  I don’t believe this is allowed - VAT should be on cost of sales ONLY, NOT postage.2 - The line underneath the final total of £7.80 demonstrates a 3.9% and £0.30 additional charge for the use of a credit card.  As I understand it, in the UK businesses are not allowed to pass on credit card fees to the consumers.  Therefore I also think that this is not a

1
Siobhan
ShootProof Team Member
1 month ago
B
BrittBealsConversation Starter
asked in Commerce

instant payouts not working

I have emailed shootproof and they claim that instant payouts still require a 2-5 day hold once a client pays their invoice but I know for a fact that is not right. I have always been able to instantly transfer money to my debit card via the instant payout feature…up until three days ago and now I no longer can. Does anyone know why this is happening???

1
Siobhan
ShootProof Team Member
1 month ago
R
RickyBatistaConversation Starter
asked in Commerce

Breakdown of charges on a gallery

is there a way to breakdown charges for a gallery so just like when i make an invoice and i can breakdown  a charge like Photos $1, Aerial photos $2, Video $3 for a total of $6 instead when the client pays now they can only see total=$6 for services, i might be missing how to do this if its already a way to do it but i find it very difficult to breakdown the charges so the customer can see exactly what they are paying for when they click buy package on a gallery. Maybe someone can point me to some instructions. i can do this with no problem on “invoices” cant i attached an invoice to a gallery instead and have the customer pay for the invoice then have access to the gallery one paid.

2
R
1 month ago
L
LizzaConversation Starter
asked in Commerce

Deleting an item from a Client's Order before approving?

Is it possible to delete an item from a client’s submitted order BEFORE I approve to be sent to the lab? I know I could go and self-fulfill all the items and then just not order the one product, but I want their price/total to correct and reflect the change before payment gets processed. I also tried clicking on Edit under the product but it does not give me the option to delete or remove from the order. Is it possible for me to delete the item or does the client have to login and do it from their end? Thanks

2
L
2 months ago
N
NikkiCresswellConversation Starter
asked in Commerce

please help

I would like to allow a client a set number of photos in their gallery that they have already paid for in person, but if they would like to purchase extras I would like to give them that option. How can I do this? I am new to this. Thank you in advance. 

2
Siobhan
ShootProof Team Member
2 months ago
R
RF-EqConversation Starter
asked in Commerce

Tax

Hi, I am in NZ and a GST registered company. I set up the taxes correctly for this but I see that the tax is being charged in addition to the price list pricing. I don’t really like that as customer will be thinking they’re getting the photos for x price only to get to check out and discover the extra cost of tax being added on top. The pricing I set was what I had envisioned as being the tax inclusive value. Is there any way to make it such? 

1
Edel
2 months ago
D
DonEvansConversation Starter
asked in Commerce

I use ShootProof Pay. What type of credit cards can my clients use in order to make payment?

Just need to know what type of cards my clients can use when either paying an invoice or purchasing prints from my galleries.  e.g. is it only Mastercard and Visa?  Is Amex accepted?  Any other cards?

1
Siobhan
ShootProof Team Member
2 months ago
K
KarissaJohnsonHelper
asked in Commerce

Updates on Community Ideas (Invoice Tips & International Payment Options)

Hey ShootProof Team!I’ve been trying to connect with someone to get answers regarding some of my issues with the ShootProof platform. There are things I LOVE about ShootProof (the fact that you’re the ONLY platform I could find that integrates with my local lab - Technicare, for one). However, there are two major frustrations I’ve had working with ShootProof and waiting longer than a year for answers and changes to be made for those of us not based in the US is making me wonder if sticking with ShootProof is right for my business. Having the lab integration is nice, but it comes second to my payment functions as this affects my transactions with EVERY client (not just the few who choose to order prints through the gallery).My first issue (as discussed in the ideas forum) is the lack of payment integrations for international customers. We want Stripe or Square. We need options. We want something other than PayPal/BrainTree. We need something that’s more user friendly, has better custome

5
A
2 months ago
StevanBorthwick
StevanBorthwickConversation Starter
asked in Commerce

Album specific pricing

Hi Would it be possible to create album specific pricing lists.  Where I create and album for portraits and and album for class and group photos it would be great to be able to set separate pricing list specific to these separate school albums.

2
Siobhan
ShootProof Team Member
3 months ago
A
Annie BeeConversation Starter
asked in Commerce

STRIPE for UK users

Is there any update from Shootproof on this forever rumbling topic?Can we integrate Stripe yet in the UK or are we all still sadly tied to Paypal??   

1
Edel
3 months ago
A
AndrewMcCullochConversation Starter
asked in Commerce

Pay in 3 is now available in your PayPal Checkout

The new pay in 3 installments isn’t available on shoot-proof at the moment. Given the current economic climate it might help maintain revenues giving payment options.Pay in 3 is now available in your PayPal Checkout at no‌additional cost to your business. It can offer a flexible‌payment option to your customers and let them pay over‌time, while you get paid up front.Pay in 3With Pay in 3, you can give customers more ways to buy It's included in PayPal checkout at no additional cost Just add messaging so customers know they can Pay in 3.According to Paypal57% of consumers are more‌likely to make a purchase at a retailer offering interest-free payment options45% of consumers say they can manage their expenses better if they can buy things now but pay for them later.

1
AlexandraDugan
3 months ago
A
AngelaPrttHelper
asked in Commerce

Sorting on price sheets?

Is there a quick way to sort items from small to large within a group on a price sheet as you build it? I’d like for people to see the 11x14 price before they see the 24x36.  I see this was asked about a year ago...anything done on it? 

1
Edel
3 months ago

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