Commerce

Orders, Payments, Pricing, Invoices

  • 205 Topics
  • 378 Replies

205 Topics

Marina
MarinaConversation Starter
asked in Commerce

Is anyone else experiencing issues with payments not submitting?

My client has tried to submit a payment via their invoice several times, but cannot get past the "submitting..." button after entering all of their information. As far as I know there are no error codes, nor failed payments showing up on my end. The shootproof status page shows everything as operational and I've reached out for help, but am curious if anyone else is experiencing this as well. 

0
Marina
4 days ago
Dorinel Borcila
Dorinel BorcilaConversation Starter
asked in Commerce

Digital images sizes are in inch or cm ?

Hello.The sizes that are showing on shoot proof gallery are in cm or inch?4x6 cm or în =?5x7 cm or în=?etc…. kind regards

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Dorinel Borcila
5 days ago
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KarenLeuchConversation Starter
asked in Commerce

What does your Traditional Store setup look like?

I feel like clients have to click so many times to see my product offerings and I don't know if I have it set up correctly.  They literally need to click 5 or 6 times to see the description and photo of the product that I added.  And the product photo is SO SMALL.  Then if they want to see another product they need to click back out and click on a different product and again click a few times to see what it looks like and what the description is. Is there a way that this can be set up so that product images and descriptions are shown up front?

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K
7 days ago
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MarenSaterConversation Starter
asked in Commerce

Can you edit automated response emails?

I am wondering if there’s a way to edit the automated response email that goes out when a customer places an order via the gallery and when the order is processed? I do not see a way to create and select a template for those specific response emails.I am not a fan of the closing “Thanks” then my name. It is not the way I prefer to close my emails (I use Warm Regards). Appreciate the tip if it is possible. Thank you!

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M
9 days ago
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MelWilsonConversation Starter
asked in Commerce

Discounts

Hi there,I am trying to setup a price list using packages but I have added separately a custom frame I sell, the problem I am having is that product is reduced with each package Package 1 would make the separate frame £150 to buyPackage 2 would make the separate fame £100 to buyPackage 3 Frame is included so I need a discount of £250 I don’t know how to set it up so when the customer selects their package they get the right discount of the frame  Any ideas? ThanksMel

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M
20 days ago
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KellyJonesConversation Starter
asked in Commerce

How to make payment process without submitting to lab

My client wanted one extra digital so I told her to add an 8x10 and I’d include it in her download as a thank you for a $4k order. She paid for the 8x10 and I sent the files, but the payment won’t process because it’s not been sent to the lab…it’s not supposed to be as this was our deal. How to I get the payment to process? This seems like an odd thing to not release the funds until it’s sent. 

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K
23 days ago
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DianaHahnConversation Starter
asked in Commerce

Client was not able to purchase see screen grab - emailed yesterday several times

Can someone PLEASE help? I have emailed several times. I miss talking to someone on the phone. Not being able to solve this same day makes us ALL look bad. Client purchased the galleries and for some reason (NOT ME) refunded the $ and it did not go through.  

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D
25 days ago
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DougTerrellConversation Starter
asked in Commerce

How to offer customers a one-time free digital

I have been photographing rodeos and have several dozen customers,  Can I create a code to allow an additional free digital to those who have purchased more than a certain amount. A thank you special / Christmas present e-mail.   My gallery is at www.rankbullphotography.com Doug Terrell 

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D
1 month ago
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PeterHoganConversation Starter
asked in Commerce

Why can I not set up ShootProof Pay?

I set up an account quite some time ago but domestic issues and COVID lockdown and other factors meant it has lain dormant. I wish to revive it but cannot work out how to set up the ShootProof Pay system, could this be because I am in the UK? I have sent messages to the support/help section of SHootProof but have not received anything which could be regarded as helpful.Most grateful for informed help.

1
M
1 month ago
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LauraVolpacchioHelper
posted in Commerce

we need auto sales tax NOW to be legally legit.

There are a few other threads about this that have been closed and are getting no responses so I am starting a fresh one. y’all - is there anyone else out there? Am I losing my mind? Does everyone have clients who happen to live in ONE location with the same sales tax rate? Do people just not do taxes? It’s blowing my mind that this has still not been addressed 🤯 Shootproof needs to have sales tax automatically calculated and charged based on the shipping address. Cloudspot takes care of this using TaxJar. Every legal e-commerce business manages to find a way to make this happen. I just reached out to them with this info and they directed me to post on this forum 😑 I have been asking about this for years and been told the following: 1. To charge sales tax just put the percentage you want  in the price sheet!! NOPE - this doesn’t work if you have people placing orders who live in different places, even just a county over. My clients and the people who love them and want their prints d

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M
1 month ago
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AshleyRitaConversation Starter
asked in Commerce

wrong cards delivered to client

Hi! My clients order Christmas cards from Shootproof using WHCC. They received another family’s cards and not their own. I have reached out to both Shootproof and WHCC but haven’t heard back yet. Does anyone know which company I would talk to to rectify this? Has anyone had it happen and what was the resolution? Thanks!

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L
1 month ago
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KarissaJohnsonHelper
asked in Commerce

Updates on Community Ideas (Invoice Tips & International Payment Options)

Hey ShootProof Team!I’ve been trying to connect with someone to get answers regarding some of my issues with the ShootProof platform. There are things I LOVE about ShootProof (the fact that you’re the ONLY platform I could find that integrates with my local lab - Technicare, for one). However, there are two major frustrations I’ve had working with ShootProof and waiting longer than a year for answers and changes to be made for those of us not based in the US is making me wonder if sticking with ShootProof is right for my business. Having the lab integration is nice, but it comes second to my payment functions as this affects my transactions with EVERY client (not just the few who choose to order prints through the gallery).My first issue (as discussed in the ideas forum) is the lack of payment integrations for international customers. We want Stripe or Square. We need options. We want something other than PayPal/BrainTree. We need something that’s more user friendly, has better custome

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T
1 month ago
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HammondPhotographyConversation Starter
asked in Commerce

Deciding which files can have digital versions purchased

I am new, but could not find an answer for this in the community history. I’ve got a school gallery up and offer high res digital downloads as an offering for parents.  I have class photos in the gallery too, but have not historically allowed downloads of those for the obvious reason that one person could buy the class photo digitally, email it out to the other parents and I’ll get one sale for that class.  It has happened in the past, which is why I stopped that.My first gallery is up in ShootProof and has several sub galleries inside it for different grades and one for the class photos.  I want the option of purchasing the digital version to be available for all these EXCEPT the class photos.  Is there a way to set just those images so that they do not have a digital option?

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H
1 month ago
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Kelly VasamiConversation Starter
asked in Commerce

Coupon Codes Not Working?

Has anyone else had an issue with their coupon codes not working for a client?I have a coupon code made, set to unlimited uses, but so far only one client was able to use the code while another informed me that it did not work! They placed their order and now want me to honor the discount and I can’t seem to find a way to approve their order without having them be charged the full amount. Very frustrating! Any help?

1
K
1 month ago
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EvreuxPhotoConversation Starter
asked in Commerce

Alerts for pending approvals

Is there a way to set up the settings so we get alerted when a client places an order? I get zero alerts and it’s pretty important to be alerted to what I might need to approve. Thanks 

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E
1 month ago
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Keith BucknerConversation Starter
asked in Commerce

Purchasing multiple items from multiple galleries

Well this seems to have been asked several times over the last year or longer but I’m not seeing an answer from Shootproof or I have missed it. Is there a way for a customer to buy items from different galleries at the same time so they don’t incur different shipping charges? Wondering why there isn’t a solution to this with as many times as it has been asked.Thank you for your time,Keith

2
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1 month ago
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AngelaPrttHelper
asked in Commerce

Do clients get an email before theirnext installment date in their payment plan?

I set up a bunch of clients on payment plans and one asked me for a reminder. Is shoot proof not sending an email to them before their next due date? Is there a way to do an email campaign where clients get a reminder the week of their next installment?  I see I can send an email individually, but that’s not even useful to have to do it manually.  How can I do this in an efficient way? 

2
A
1 month ago
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DaphniAmesConversation Starter
asked in Commerce

Can a customer only enter their email once?

I have a client who opened a gallery and is being asked to reenter their email each time they visit.  Is there a setting I need to update so they only have to enter it once?

2
D
1 month ago
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OliviaV
asked in Commerce

Need help setting up both Delivery and Pickup Options

I’m a bit confused as to how to set up my Delivery Options for my site so that my customers can choose between delivery or pickup for their prints. To explain I went to my Gallery settings > “Shopping Cart” tab > Delivery Options. Whenever I select the option "Allow client to choose pick-up or shipping” it just redirects me to my price sheet settings. I don't see any instructions for setting up my pickup options so is there a step I'm missing? Any clarification would be helpful!

0
O
1 month ago
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LoisLiewConversation Starter
asked in Commerce

Payment gateway other than Paypal

Are there any alternative that we can use other than Paypal? Like Stripe but we are in Canada. Why does Shootproof has so little options for this?

0
L
2 months ago
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jody sheckellsConversation Starter
asked in Commerce

shootproof pay

i am setup on shootproof pay, but when i go to Commerce and Payments, it shows me a table of the legacy payment system.I can click the go to shootproof pay button, but wondered if this will eventually update, or if i missed a setting to update what i see Thanksjody

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J
2 months ago
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SunshineConversation Starter
asked in Commerce

Tips from client

I had a client want to give a tip but was unable to. Is there a way we can accept tips? She got her invoice and tried to pay more but it wouldn't let her go above the amount on the invoice.   Thanks, Sunshine

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C
2 months ago
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kristaphotoHelper
asked in Commerce

Easier way to duplicate Self-Fulfilled Items to multiple galleries

I’m loving the new option to sell cards in our galleries, but updating all of my price lists to WHCC when I previously used ProDPI is SUCH A PAIN. I want all the prices and options to be the same. And I want all the self-fulfilled items I spent hours entering to be added in without re-doing the entire thing. There has got to be a way to make this easier. This is the busiest time of year and having to waste hours doing this (not to mention moving all of the credit promo codes over to new price lists) is killing me.

2
K
2 months ago
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NathalieVryConversation Starter
asked in Commerce

Packages Question

I am doing school portraits and want my packages to only accept one image per package.  How do I set this up?  I do not want them to be able to mix and match picture for a package because I do not edit all of the images.  They choose an image for me to download and then that is the image they get for the package. So how do I change the settings so that this happens?  

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N
2 months ago
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JonApplegateConversation Starter
asked in Commerce

Stripe integration

So I get in touch with Shootproof customer support to ask about Stripe integration for customers who don’t want to use Paypal.They helpfully tell me I cant use Stripe and point me here to suggest ideas and ask questions. The irony being that on here I see so many people asking the same thing! Braintree are useless, no response to questions- I see thats a common theme here too.Come on Shootproof move with the times or we will be migrating to another proofing service. Its OK if you are in the USA it seems….

0
J
2 months ago

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