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ArkanConversation Starter

Photos

Downloading images still asking for email .

“Require visitors to enter an email address” “turned off”and there is nothing about collecting emails in “Free Digitals”i don’t want to collect emails .. and some clients are complaining about the “gallery page” asking for the email on every “download” click when they try to download their photos .fix this pls .. an option to turn off email collection on “Free Digitals”

8 hours ago

AngelaPrttHelper

Commerce

When you create an invoice, do your terms and conditions appear on the invoice? There is no price sheet attached to an invoice so I wondered how they'd get them.

If you create an invoice, are your sales terms and conditions printed on the invoice? I went to great lengths to create my terms for my price list. When someone places an order, I assume my terms are viewable, but what about invoices?

3 days ago

LauraVolpacchioHelper

Commerce

TommyColbertConversation Starter

Photos

Cover Font Change

To whom it may concern: Why has my company name font changed on my gallery covers?

5 days ago

LaineAndersonConversation Starter

Commerce

Pricing Sheets

Hey all, I’m new to Shootproof and only on the free trial but I already have a question. Is it possible to apply a markup on only a few products rather than all of them?Thanks, Laine

5 days ago

GaryBConversation Starter

Commerce

Error 500

Hi AllI’m getting an Error 500 when going to my Checkout. The thing is I’m on a trail period and have opted for a paid plan that will start in a few days time after the trial finishes. The error is a bug from what I can see at the application server end and as such nothing I can do will resolve it. So, do I stick with Shootproof or run for the hills now as I won’t be putting up with these types of errors when I go into full commercial swing????From experience is this error likely to be taken seriously and dealt with?Regards, Gary

10 days ago

bfayHelper

ShootProof News & Announcements

Community Updates

Hi there! We wanted to share a couple updates with this group. (1) We are moving our feature requests input to a new tool. This will be on site and more accessible. Find feature requests and other valuable info in the resource center (the lightbulb in the bottom right of your screen). Sharing your feedback just got a lot easier and we can't wait to hear from you! (2) We are also moving our community back to Facebook. We feel this is the best platform to connect with our members and the best place to foster an open dialogue. Our hope is that the focus of this group remains on photographers. This will mean we won't use this group as a place for support tickets or for feature requests, rather for building a community of peers that helps all photographers build successful and sustainable businesses as you focus on what matters most. The relaunched Facebook Community is live now, join us here: https://www.facebook.com/groups/shootproof Here are a few answers to potential questions on this

10 days ago

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AngelaPrttHelper

Commerce

When you create an invoice, do your terms and conditions appear on the invoice? There is no price sheet attached to an invoice so I wondered how they'd get them.

3 days ago

SebastianBøjeHelper

Commerce

Need over a year to make translations provided to you?

4 days ago

TommyColbertConversation Starter

Photos

Cover Font Change

To whom it may concern: Why has my company name font changed on my gallery covers?

5 days ago

LaineAndersonConversation Starter

Commerce

Pricing Sheets

Hey all, I’m new to Shootproof and only on the free trial but I already have a question. Is it possible to apply a markup on only a few products rather than all of them?Thanks, Laine

5 days ago

GaryBConversation Starter

Commerce

Error 500

10 days ago

bfayHelper

ShootProof News & Announcements

Community Updates

10 days ago

EmilyBrunnerConversation Starter

Photos

Desktop Gallery presentation is distracting with the new icon bar covering the bottom of every image

Has the default presentation in the galleries viewed on desktop changed? I remember them looking like this (as displayed in examples on the Shootproof website). I believe the fav, order, download icons showed up when you hovered on them. Now they look like this (sample gallery taken from Shootproof's website), which in my opinion is a very messy presentation and also very undesirable because the icon bar covers a significant portion of the photo. Is there any way to revert to the more simple presentation? If not I will probably need to change to new gallery vendor, which would be such a shame since I have been a happy client for many years and do a a significant amount of sales and invoicing through Shootproof. I’d hate to have to set everything up elsewhere, but I find this new presentation of the galleries unacceptable. I believe it will hurt my sales I do with my volume work.

11 days ago

JessicaNettlesConversation Starter

Photos

Is the system down?

Anyone else not getting downloads? my clients and I are not getting emails sent to us. Started this morning.

11 days ago

MaqBrownConversation Starter

Commerce

BayPhoto Wallet Cropping

I’m not sure why I’m left with such a large border when cropping the wallet sizes with BayPhoto. This is the same for rounded and squared corners. I have plenty of room to bring the crop to the top/bottom of the image but I have these squares in the corners that are preventing me from doing so. I understand that the rounded corners need to be accounted for but that shouldn’t prevent me from cropping all the way to the top or bottom. Any help is appreciated.

11 days ago

KarliKemme

Photos

Blurry images. Will this ever be resolved?

If you search the questions here, you can find multiple posts about this going back to over a year ago. It’s an on-going issue that has not been solved due to the way galleries are coded to display images. I reached my limit today when a client asked why all of her photos appeared soft. Frustrated, I uploaded her gallery to Pixieset instead, and her images look TACK SHARP on their website. I am SO frustrated - Pixieset also has a cheaper unlimited plan. At this point, the only reason I’m staying with Shootproof is because I have over a hundred galleries uploaded here. WHY is Shootproof not prioritizing this issue? We are photographers. We want sharp image displays in our galleries for our clients. Please fix this?

11 days ago

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